Privacy policy

Scope:
This Privacy Policy describes how Upnapro (operated by Meliorate Health Pvt. Ltd.) collects, uses, stores, and discloses personal information when you visit or purchase from upnapro.com.

Information We Collect

• Personal details: name, email address, phone number, shipping and billing address.

• Order information: products purchased, order value, payment method (only as needed for order processing; sensitive payment data is processed by our payment gateway).

• Device & usage data: IP address, browser type, pages visited, how you interact with the site (cookies, analytics).

• Optional: customer reviews, photos, or messages you provide.

How We Use Your Information

• Process and fulfil orders, shipping, returns and refunds.

• Communicate order updates, promotions (if you opt in), and customer service messages.

• Improve our website, products and services through analytics and customer feedback.

• Comply with legal obligations and prevent fraud.

Sharing & Disclosure

• Service providers: payment processors, shipping partners, analytics providers — only to the extent necessary to fulfill services.

• Legal requests: when required by law or to protect our rights.

• Business transfers: in the event of a merger, acquisition, or sale of assets.

Cookies & Tracking

We use cookies and similar technologies for essential site functions, analytics, and optionally for marketing. You can manage cookie preferences via your browser settings.

Data Security & Retention

We implement reasonable technical and organizational measures to protect personal data. We retain personal information as long as necessary to provide services, meet legal obligations, or resolve disputes.

Your Rights

Where applicable, you may request access, correction, restriction, deletion of your personal data, or object to certain processing. To exercise rights, contact support@upnapro.com.

Children

The site is not intended for children under 18. We do not knowingly collect data from minors.