Shipping policy
Processing Time
Orders are typically processed within 1–3 business days of payment confirmation, unless otherwise stated on the product page.
Shipping Methods & Delivery Time
We use reliable national and regional carriers. Delivery time will vary by location and the chosen shipping method. Typical domestic deliveries within India take 3–10 business days.
Shipping Charges
Shipping charges are calculated at checkout and depend on order weight, dimensions, and destination. Free shipping promotions will be clearly communicated on the site or at checkout when applicable.
Order Tracking
Once your order ships, we will email tracking details. Use the provided tracking number on the carrier’s website for the latest updates.
Damaged or Lost Shipments
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Inspect your delivery on arrival. If items are damaged, refuse delivery or keep packaging and contact support@upnapro.com immediately with photos.
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If a package is marked delivered by the carrier but you have not received it, contact us within 3 business days so we can investigate.
International Shipping
If we offer international shipping, duties, taxes and customs fees may apply and are the recipient’s responsibility. Estimated delivery times and policies for international orders will be provided at checkout.
