Refund policy

Order Cancellation

• Before fulfilment: You may request cancellation of an order placed on upnapro.com as long as the order has not been processed or shipped. Please email support@upnapro.com with your order number immediately.

• After fulfilment / shipped: If the order has already been shipped, cancellation is not possible — please refer to the Returns section below once you receive the item.

Returns

• Eligibility: We accept returns for most products within 7–14 days of delivery (specific product pages will list exact return windows). Items must be unused, in original condition and packaging.

• Non-returnable items: Opened consumables, personal care items that are unsealed, or items marked "non-returnable" on the product page.

• Return process: Contact support@upnapro.com with your order number, reason for return and supporting photos (if applicable). We will provide return instructions and, if applicable, a return shipping label.

Refunds

• Once we receive and inspect the returned item, we will notify you of the refund approval. Refunds will be issued to the original payment method within 7–14 business days of approval (timing depends on your bank or payment provider).

• Refunds may be partial if items show signs of use beyond reasonable inspection, or if original packaging is missing.

Exchanges

We generally do not offer direct exchanges. Place a new order for the desired item and return the original per the Returns process.

Return Shipping Costs

• If the return is due to our error (incorrect item, damaged or defective product), we will cover return shipping.

• If the return is for buyer’s remorse or change of mind, return shipping costs may be borne by the customer unless otherwise stated.